Adam Henshall-Jones

Employment History

Maintaining the functionality of main systems used, Oneserve, COINs, E20, Goldvision, Localz, PeopleHR, Expenses system, Forum and SharePoint, Onetrace, Procore.
Leading on projects for new implementations.
Distributing and managing our ticketing system.
Creating good relationships with administration staff as well as operatives out on site.
Building automations through power automate and other power apps.

Supporting Dayshapes resource management software at a 3rd line level.
Creating and maintaining relevant documentation for customer facing and administrative use,
Troubleshooting and replicating bugs for further escalation to engineering via Jira.
Creating and maintaining workflows, conditions and actions written in JavaScript.
Writing and running SQL queries on the clients Azure DB and/or via remote desktop for customers self hosted.
Testing new features and updates via Testmo

Freelancing as an international application support professional helping software companies in China provide the best support to their international customers.
Managing ticketing system for all international enquiries within specific SLA's.
Ensuring positivity is achieved through excellent communication with users through live chat, instant messaging, email and telephone.
Advising where necessary improvements to the service and software using Jira for software related and communication with management for service improvements.
Bug investigation and confirmation.
New feature testing.

Proficiently instructing English speaking skills to both local children and adults.
Tailor my lessons to align with each student's age, proficiency level, and specific objectives.
My approach encompasses meticulous preparation and extensive research to ascertain the precise standards students should attain.
I excel in effectively communicating progress updates to students and their parents while identifying areas requiring improvement.
Offer valuable insights into the nuances of English and Chinese cultural distinctions as part of the educational experience.

Proficiently overseeing and managing tickets within our primary IT HelpDesk and Zendesk systems.
Diligently maintain critical applications integral to the construction industry, including Oneserve, COINs, PHR, CVR, PTX, and E20.
My role extends to troubleshooting technical issues related to PeopleHR, encompassing the development of Ripples, Queries, APIs, HotSheets, and more.
Play a pivotal role in constructing and deploying data loaders for new clients and contracts, ensuring seamless onboarding processes.
My responsibilities also involve crafting and upholding comprehensive training documentation while optimizing repetitive tasks through Power Automate.
Actively contribute to the successful integration and testing of new projects.

Professionally assisting customers in the utilization of their ZEMA market data management software solution, I excel in supporting clients with critical, high, and medium-priority incidents.
My expertise extends to leveraging ticket management software, Ivanti, to meticulously assess and analyse these incidents.
Proficiently accessing and validating data using Oracle SQL Developer, ensuring accuracy and completeness. Any data-related concerns are promptly documented and tracked using JIRA for subsequent development attention.
Adeptly employ Filezilla to establish connections with FTPs, enabling the seamless retrieval of source data for both import and customer forwarding.
Harness the capabilities of Postman for comprehensive API-related data verification.

I have had the privilege of contributing to the support department.
Diligently log calls and respond to emails, undertaking comprehensive investigations into queries while offering unwavering support for the company's software suite, Core+.
My responsibilities extend to the creation of custom reports using SQL through Sybase Central databases and also Crystal Reports.
Efficient issue tracking, utilizing Jira to raise faults and Sunrise for ticket submissions.
Provide valuable general IT assistance while consistently creating and updating detailed training documentation to facilitate smooth knowledge transfer and onboarding processes.

Teaching students online as part time work, 7-10 hours a week with students aged 18-35 studying for IELTS exams.
Research and plan lesson material specific for the students' level and required advancement.

Teaching for a private language school in China teaching English as a foreign language.
Teaching children and adults, ages 10-55 years old, from basic English to advanced business English and IELTS preparation.
Prepare and present classes, follow a curriculum, attend meetings, review and adjust class materials, offer advice for improvement and occasional public speaking for marketing purposes.

Working for a PPI compensation company that claims back mis-sold payment protection insurance sold by banks on loans, mortgages and credit cards.
I began in Admin, quickly promoted to work in processing claims, Pre-checking, Chasing and finally working in the Financial Ombudsman department.
These jobs involved basic admin work to begin with then checking over cases, data input, chasing information and building strong cases for the financial ombudsman service to review.
I was also required to communicate via email and letter with the Financial Ombudsman Service, submit detailed cases for review and occasional quality checking.

Working in the industry of ‘Food Stuffs’ processing factory.
Over the 4 years I received my NVQ L2/L3 in ‘Chemical, Pharmaceutical & Petro-Chemical Operations’ and a City & Guilds in ‘Chemical Processing’.
In this job I worked in a ‘Wheat Plant’ to begin with (milling/wet sep/fermentation/drying/pelletizing) and then promoted to the ‘Refinery’ where I was required to do many roles manual to technical, including digging, cleaning and maintaining machinery, basic spanner work, simple maintenance jobs and some lab work (sampling for PH/%DS/DE/Starch pos-neg.)
Health & Safety played a big part working in a factory environment which can be dangerous/hazardous.